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FREE DELIVERY IN BELGIUM OVER €150 NEED HELP? CALL US +32 9 228 14 84
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Delivery & Returns

Delivery & Returns

DELIVERY INFORMATION
At this time, the COOK UP website only accepts orders for shipment to the following countries:

  • Belgium
  • The Netherlands
  • Luxemburg
  • France
  • Germany
  • Italy
  • Spain
  • United Kingdom
  • United States of America

DELIVERIES:
For orders up to €150,00 there will be a delivery charge depending on the total weight of your cart items.
Delivery is free of charge for orders of €150,00 and over.

We aim to dispatch orders within 7 working days subject to availability. In the event of any items being out of stock we will inform you and give you an estimated delivery date.
Please note due to stock availability, orders with multiple items maybe despatched separately.

Please note that delivery can take place any time up to 5.30 p.m. We are unable to offer timed deliveries.

RETURN POLICY
If you change your mind about your goods, you can return any item within 14 days of receipt.

Return Address:
COOK UP • Alfa Belgium nv
Nijverheidskaai 2
9040 Ghent

It is recommended that upon returning goods to us, a proof return is obtained for security purposes.

When selecting products we always put quality first and we inspect every item prior to dispatch, however, if your goods are damaged in transit or deemed faulty please notify us as soon as possible by telephoning +32 9 228 14 84 or email us at info@cookup.be. A customer advisor will be able to take your call Tuesday to Friday from 9.30 until 12.30 & from 13.30 until 17.30, and can arrange a return note for you. Please note that this call can be recorded for security and training purposes. COOK UP – Alfa Belgium nv does not take any responsibility for items returned with no paperwork.

Once a return note has been issued, you have 14 days to return your order. Once 14 days has elapsed, COOK UP – Alfa Belgium nv will refund or replace only at their discretion on a case by case basis.

We ask that any un-required goods are returned in a saleable condition in their original packaging and quoting your order number.  You will be responsible for returning your goods and any costs incurred.

Please have your order confirmation number available at the time of telephoning. Any refunds given will be made to your credit card account. Under no circumstances will a cheque, credit note or cash be issued by way of refund.

Replacement orders will only be dispatched to you once the initial order has been received by COOK UP – Alfa Belgium nv or proof of delivery to COOK UP has been supplied to us.

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