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How to place an order

How to place an order

HOW TO PLACE AN ORDER AT COOKUP.BE

We hope your shopping experience here at COOK UP is one you enjoy, if you think there are any areas we can improve our site we would like to hear your feedback.

FINDING A PRODUCT
Browse the shop by highlighting and clicking on the product categories located on the top main menu.
Alternatively, if you know what you are looking for; enter the the search term in the search box at the right top of the page.
You can narrow your search on a category or search results page by filtering the price, features, brands or other attributes, by selecting the parameters on the left side.
Click on the product image or title to see more information and images on that product.

When you find a product you’d like to buy, click on “Add to Cart” button (changing the quantity if you’d like more than one).  The item will now be added to your basket.
All prices in our shop include VAT.

BUYING A PRODUCT
You will need to have cookies enabled in your web browser to purchase items.  We use cookies to keep track of your current basket session.
When you have finished shopping click on the cart or checkout buttons to be taken through the simple and secure payment process.
Your personal details are kept secure and not shared with any other company.

REGISTERING YOUR DETAILS
After clicking the Checkout button you will be asked to enter your email address, and password, depending if you have already set up an account with us on this new site.
Alternatively, if you have not registered with us on this site before; tick the box with “Proceed to Checkout” button.  Continue entering your information.  Passwords should be something not easily guessable or obvious and more than 6 characters, leading or trailing spaces will be ignored.

DELIVERY INFORMATION
Enter the billing address, if your shipping address is different to your billing address tick the option which says “Ship to a different address?”.
This should then allow you to enter a new address which is where your goods will be send to.

SECURE PAYMENT
You can place an order using VISA Credit, MasterCard, Maestro, Paypal, KBC Online and CBC Online.
We use PayPage for our online card payments. PayPage has the highest level of card data security to protect from data theft and fraud.
There is also the option to pay using your Paypal Account or set up a new PayPal account.
Any valid COOK UP Coupon codes should be redeemed at the basket stage where it says “Apply Coupon” and applied.

AFTER YOU HAVE ORDERED
As soon as you place an order you will see a confirmation page with your order number and receive a confirmation email.
Check Spam or other folders if you do not see the email in your usual inbox.  Please double-check the information in your confirmation email and if anything is incorrect contact COOK UP as soon as possible.

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